Returns/Exchanges

Is the item you're returning defective?

Example: Did the item not work when you opened the box?

We do not provide any warranty repair or service for any products. If you have used a product and a problem develops, you must contact the manufacturer for all repair services. We are happy to provide you with the phone number/contact information for the manufacturers of all products we carry. In order to return a product to Total Paintball Gear, it must be defective straight out of the box and you should email us immediately upon discovering the problem.

Paintball Manufacturer's Telephone Numbers

ACI: 877-832-6224
Action Markers: 260-426-4600
Air America: 847-545-9999
Air Gun Designs: 847-520-7507
Air Soft: 800-882-4656
ANS: 805-527-5661
Avalon: 281-498-2245
Bob Long: 925-625-7929
Brass Eagle/View Loader: 800-861-6095
Crossfire: 616-344-7600
Custom Products: 480-539-4820
Diablo: 800-346-5615 x 206 Kevin
Dye: 858-536-5183
Games Workshop: 888-497-2537
Hybrid Paintball: 800-366-3110
Indian Creek: 208-468-0446
J & J: 330-567-2455
JT USA: 800-587-2246 x 217
Kingman (Spyder/Raven): 888-KINGMAN
Lapco: 858-693-0068
Mokal: 905-625-7571
KEE Action Sports/32 Degree/Psycho Balistics/Diablo: 800-346-5615
Odyssey: 972-494-2500
Paintball Mania (NitroDuck): 636-296-0964
Planet Eclipse: 401-247-9061
PMI/Evil: 800-579-1633
Proteam: 904-439-3600
Shocktech: 708-418-8888
Smart Parts: 800-992-2147
Tippmann: 800-533-4831
Warped Sportz: 888-235-9277
WDP: 888-679-4327 contact or leave message for Pauly
WorrGames (WGP): 800-755-5061
Xtreme Enterprises (System X): 714-885-9157
Rap4 408-727-3144

Return Policy & Procedure
We offer a 30-Day Money Back Guarantee on all new and unused merchandise in its original packaging, (airsoft products and paintballs excluded). Extended Holiday Return Policy: Orders placed between November 1st to December 31st, of last year can be returned or exchanged until January 31st, the new year.

Please Note:
-All returns are subject to a 20% restocking fee.
-Used products may not be returned. Use is defined as any attempt to open packaging, fire, install, wear or wash.
-All manufactures provide at least a 90-day (some offer 1 year) full parts and labor warranty on guns.
Airsoft products do not come with a warranty.
-All purchasers of paintball markers must be 18 years of age. Purchasers agree to abide to all local laws and regulations in their area.
-Purchasers are responsible for all importation taxes and duties imposed. All paintball pellet sales are final. Breakage is insured in shipment. Please contact carrier immediately if damage is noted on parcel. We will attempt to ship you your desired color in paintballs, but color is not guaranteed. Used products may not be returned. All defective products must be repaired / replaced / exchanged / refunded by the manufacturer.
-We will not accept exchanges / returns on defective merchandise, please contact the manufacturer.
-Shipping costs for returns are the responsibility of the purchaser. Shipping will be charged on returns that received free shipping. Shipping costs will not be refunded on returns or refused packages.
-No returns accepted without RMA (Return Merchandise Authorization) number.
Email us for your RMA number. Total Paintball Gear will not be held responsible for typographical errors. Airsoft guns are required to have the tip (1/4 inch) of the barrel permanently colored in blaze orange or red.